Returns, exchanges and payments

Updated October 2026.

EA Carts LLC offers a 2-day or 10-mile return and exchange policy for an eligible new golf cart purchased directly from EA Carts. This policy is applicable until either 2 days have passed since delivery or the golf cart has been driven for 10 miles, whichever occurs first. To qualify for a return or exchange, the golf cart must be in excellent, unused condition.

REFUNDS

• Refunds will be processed in the original form of payment.
• The refund amount will be the purchase price of the golf cart minus a $1,995 restocking fee and any discounts or promotions applied.
• All original shipping costs are non-refundable.

EXCHANGES

• Exchanges will be credited towards a new purchase.
• The credit will be the purchase price of the original golf cart, less a $1,995 restocking fee and any discounts or promotions applied.

RETURN PROCESS

• The purchaser is responsible for returning the golf cart to EA Carts LLC’s dealership in Carmel, IN during business hours (9 AM-4 PM).
• The purchaser will bear all costs associated with returning the golf cart.
• The golf cart will be inspected and tested upon receipt by EA Carts LLC before any credits or refunds are issued.

FINANCED GOLF CARTS

• For financed golf carts, refunds or credits will be disbursed directly to the financing company, fulfilling the obligations of the original financing contract.
• For exchanges, execution of a new financing contract is required.

NON-RETURNABLE ITEMS

• Golf carts converted into Low-Speed Vehicles are considered used and are not eligible for return or exchange but may be eligible for buyback at a reduced price. (Titled through the BMV)
• Custom builds are final sale once production begins.

EXCEPTIONS

If a material operational or safety defect reported within the return window cannot reasonably be corrected, the golf cart may be returned without a restocking fee, as described in the Terms of Sale & Custom Build Policy. We encourage all buyers to test drive our golf carts prior to purchase, regardless of geographic location.

USED GOLF CART: RETURN & EXCHANGE POLICY

All used golf carts are sold “As-Is” and are not eligible for returns or exchanges.

MANUFACTURER WARRANTY FOR NEW CARTS

The manufacturer’s warranty varies depending on the manufacturer and the specific model purchased. Details of the warranty will be provided at the time of purchase.

USED CART WARRANTY DISCLOSURE

Used carts are sold as-is unless the written estimate or signed purchase agreement expressly includes a separate limited warranty for that specific vehicle. Any separate written warranty controls only for the vehicle and coverage it identifies.

ADDITIONAL NOTES

EA Carts LLC may revise this policy prospectively by posting an updated version. A later website revision does not replace the policy version incorporated into an already signed purchase agreement.

This Return and Exchange Policy is designed to ensure clarity and satisfaction in your purchase with EA Carts LLC, aligning with our commitment to high standards of customer service and support.

EA Carts builds every cart to order. Website orders are paid in full after the customer signs the purchase agreement.

• Review and signature: EA Carts sends a written estimate and purchase agreement before requesting payment. Review the model, options, tax, delivery and total, then e-sign the agreement.
• Pay in full: After the agreement is signed, the full amount is due. No payment is taken on the public configurator page.
• How to pay: Pay by bank transfer (ACH) with no processing fee, or by credit card and PayPal with the disclosed processing fee. The estimate provides the secure payment choices after signature.

Your signed purchase agreement controls your order. Contact EA Carts before paying if any amount or option is not correct.

EA CARTS LLC, TERMS OF SALE & CUSTOM BUILD POLICY

Updated October 2026.

GENERAL CONDITIONS: By signing a purchase agreement and submitting payment to EA Carts LLC ("Company"), the Purchaser ("Customer") agrees to be bound by these Terms. This agreement supersedes all prior verbal or written communications.

CUSTOM BUILDS & PAYMENT

• Custom Definition: Any order requiring specific color selections, seat materials, performance upgrades, or specialty accessories is classified as a "Custom Build."
• Payment: Website orders are paid in full after the Customer reviews and signs the purchase agreement. The agreement and estimate state the exact amount before payment.
• Finality: Work may begin immediately after payment. Because materials are ordered specifically for the build, custom orders are final sale once production begins, subject to the qualifying-defect resolution described in Section 3.

RETURN & EXCHANGE POLICY

• Material Defects: A customer must report a material operational or safety defect within two (2) calendar days of delivery or before driving the cart 10 miles, whichever occurs first. EA Carts must be given a reasonable opportunity to inspect and repair the issue. If the material issue cannot reasonably be corrected, the cart may be returned without a restocking fee. Minor noises, squeaks, adjustments, cosmetic concerns, and normal wear do not qualify.
• All Other Returns: Outside the material-defect situation above, a new cart may be returned or exchanged within two (2) calendar days of delivery or before it has been driven 10 miles, whichever occurs first, if it is in excellent, unused condition. Returns are subject to a $1,995 restocking fee; original shipping costs are non-refundable, and the Purchaser bears return transportation costs.
• Custom Builds: ALL CUSTOM BUILDS ARE FINAL SALE ONCE PRODUCTION BEGINS. No returns or exchanges will be accepted for vehicles built to customer specifications once production has begun, subject to the qualifying-defect resolution above.
• Used Inventory: To the extent permitted by applicable law, used equipment is sold “AS-IS, WHERE-IS” without an EA Carts written warranty unless a separate written warranty is expressly included in the sale documents. This statement does not limit an implied warranty or other right that applicable law does not permit EA Carts to disclaim or limit, and any separately purchased service contract applies according to its own written terms.
• Financed Golf Carts: For financed golf carts, refunds or credits will be disbursed directly to the financing company, fulfilling the obligations of the original financing contract.
• For exchanges, execution of a new financing contract is required.
• Return Process: For approved returns, the purchaser is responsible for returning the golf cart to EA Carts LLC in Carmel, IN during business hours (9 AM-4 PM). The purchaser will bear all costs associated with returning the golf cart. The golf cart will be inspected and tested upon receipt by EA Carts LLC before any credits or refunds are issued.

DELIVERY & "TIME NOT OF THE ESSENCE"

• Estimated Timelines: For fully custom builds, lead times typically range from 3 to 6 months. All delivery dates provided are estimates only.
• Liability for Delays: EA Carts shall not be liable for any loss, damage, or "loss of use" claims resulting from delays caused by supply chain disruptions, shipping carrier availability, or acts of God. Customer acknowledges that "time is not of the essence" regarding delivery.

SHIPPING & RISK OF LOSS

• EA-Arranged Delivery: Where delivery is arranged by EA Carts, EA Carts remains responsible for the vehicle during transit. Risk of loss or damage transfers only when the cart is delivered to the agreed destination and accepted by the Customer or an authorized recipient.
• Customer Pickup: For customer pickup, risk of loss transfers when the Customer takes possession at EA Carts' facility.
• Delivery Inspection: Customer should inspect the vehicle upon arrival and note any visible transit damage on the Bill of Lading (BOL) before signing. Concealed transit damage must be reported to EA Carts in writing, with photographs, within forty-eight (48) hours after delivery.
• Delivery Pricing: Delivery is quoted with your order based on the destination and delivery requirements. Any residential, special-access, or unloading costs are included in the quote before purchase. Indiana deliveries are free; other zones are quoted from EA Carts' standard delivery zone pricing.
• LIMITATION OF LIABILITY: To the fullest extent permitted by applicable law, EA Carts' aggregate liability arising from the sale is limited to the purchase price of the affected equipment, and EA Carts is not liable for indirect, incidental, special, punitive or consequential damages. These limits do not apply to liability or consumer rights that applicable law does not permit EA Carts to exclude or limit. Damage caused by misuse or unauthorized modification is excluded from warranty coverage.